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![]() Licenses management: We manages the volume licenses of the Operating System (Windows) and productivity suite (MS Office). Troubleshooting: We support the standard software and Operating System and will investigate malfunctions, determine the root causes, and fix them for users. We will not support or maintain outdated Operating Systems or non-standard software. ![]() For standard software and operating systems, the updates can be pushed to the user's computer automatically. Upgrades/patches: We will manage the upgrade and updates of the packaged software and operating systems, including the timing and schedule to limit the impacts on a user's work. ![]() Upgrade and updates to this software will be done upon the user's request. Non-standard software will be installed as exceptions with the approval of an authorized approver of the user's unit. ![]() Manual installation of non-packaged Software: For less commonly used software or software that doesn’t support packaging, we will install it on the individual user’s computer manually (via remote support). Software Packaging and Distribution: We will package commonly used software and make them available for self-serve: these packages can either be ‘pushed’ to client computers or made available for users to install without granting administration access. We will monitor the operating system releases from vendors to maintain an up-to-date and secure operating system for University workstations. Maintaining and Updating the Standard Software List and Package: IST will assess the clients’ needs and maintain a standard software list that represents the most commonly used in the University. Support for this service includes upgrades and patches, software packaging and distribution, manual installation of software, troubleshooting, licenses management, and OnTheHub assistance. ![]()
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